Shipping Policy

At Auremoon, we're committed to delivering your order efficiently and safely—wherever you are. Every day, we serve customers worldwide and strive to provide the best shipping experience possible.

Shipping Methods & Costs

Order Processing Time

Processing Time = Order Verification + Quality Check + Packaging
We aim to process all orders within 1–3 business days. During this time, we:

• Verify your order

• Conduct quality control checks

• Carefully pack your items for shipping

Note: Processing time may be extended during peak seasons, holidays, or for large/custom orders.

What Affects Processing Time?

Processing involves a detailed inspection of materials, zippers, seams, linings, embellishments, and more. Most orders are processed within 24 hours on business days, but factors such as:

• Item popularity or limited stock

• Pre-orders or made-to-order items

• National holidays

• Larger or multi-item orders
  may extend this timeframe to 2–5 business days.

If you'd like to cancel a backordered item, simply contact our support team, and we’ll assist you within 24 hours.

Shipping Time

Shipping time begins after your order has been processed and dispatched. Estimated delivery windows:

• Standard Shipping (US and most countries): 8–15 business days

• Express Shipping: 3–8 business days

• Brazil, Russia & remote areas: up to 30 business days

Note: If your express shipping order is split into multiple packages, only the first package will be shipped express; the rest will use standard shipping.

Customs & Duties

Please note that:

• Prices on our website do not include international customs duties or import taxes.

• These charges are determined by your local customs office and are not under our control.

• Auremoon is not liable for customs fees or any delivery delays due to unpaid charges.

• If a parcel is returned to us due to unpaid customs or is unclaimed, any incurred return fees will be deducted from your refund in the form of store credit.

Unclaimed or Refused Parcels

If a parcel is refused or unclaimed:

• Delivery personnel will attempt re-delivery.

• If unsuccessful, the parcel may be destroyed or abandoned by local authorities.

• No refunds will be issued in such cases.

• If the parcel is returned to us, return shipping costs will be deducted from your store credit refund.

Pre-Order Items

If your order includes pre-order and in-stock items:

• Your entire order will be shipped once all items are available.

• For urgent needs, we recommend placing separate orders.

Estimated delivery dates for pre-order items are approximate. If a delay exceeds 10 business days, we will notify you via email and work with you to offer an alternative solution.

Order Cancellation

We process orders quickly to ensure fast delivery. If you need to cancel:

• Contact us within 3 hours of placing your order.

• If your order hasn’t entered the warehouse, we’ll do our best to accommodate the cancellation.

A $7 processing fee will be applied to cover transaction costs.
Once your order is in the warehouse or dispatched, it cannot be canceled.

Need Help?

For any shipping-related inquiries, please contact our support team at