FREQUENTLY ASKED QUESTIONS

1. How do I know if my order was placed successfully?

Once your order is submitted, you’ll receive an order confirmation email with your order details. When your order is shipped, we’ll send a shipping confirmation email with tracking information and your order number.

You can also check the status of your order anytime:

On our website via the “Track Order” page
Or directly at: www.17track.net

Didn’t receive the confirmation email?
Please check your spam or promotions folder. Still missing? Contact our support team and we’ll assist you right away.

2. What if I receive a defective or damaged item?

We're committed to high-quality standards. If you receive a defective or damaged product, please email us with the following information:

Your order number
A description of the issue
Clear photos of the defective item(s)

We’ll respond promptly and offer a replacement, refund, or other appropriate solution.

3. An item is missing from my package. What should I do?

We’re sorry if something is missing from your order! If you didn’t receive a prior notification, please contact us with:

Your order number
The name or description of the missing item

Our team will investigate and resolve the issue as quickly as possible.

4. Delivery Information

We ship orders via UPS, DHL, or other trusted couriers based on your region. Orders are delivered to the address provided at checkout.

If you’re not available at the time of delivery:

Home address: The courier may attempt redelivery or leave your parcel at a nearby pickup point. A delivery notice will be left.
Office address: They typically attempt delivery up to 3 times. If all attempts fail, the parcel may be returned or held at a local facility.
In some areas, your package may be safely left in a secure drop-off location.

5. How long does delivery take?

Delivery times depend on your location and the shipping method chosen at checkout. An estimated delivery window will be shown before you complete your order.

Please note:
Unforeseen delays such as customs clearance, public holidays, or logistical disruptions may occasionally impact delivery times. We appreciate your understanding.